Interviewing at DoorDash and Uber: Be Paranoid.
You never know what could happen in an Uber.
If you’re preparing for interviews at companies like DoorDash, Uber, or AirBnB, there’s a common thread running through their questions: paranoia. These companies thrive in high-stakes environments where minor benefits often pale in comparison to the catastrophic risks they must avoid. As a candidate, your ability to think like a product manager at these companies—focusing on identifying and mitigating worst-case scenarios—will set you apart.
Why Paranoia Matters at These Companies
Companies like DoorDash, Uber, and AirBnB operate in the real world, where even small errors can escalate into large-scale problems. At their core, their business models involve complex logistics, real-world interactions, and, often, the safety of their users.
For example:
• At DoorDash, a late delivery might inconvenience a customer, but a food safety issue could lead to lawsuits or brand damage.
• At Uber, a missed ride may frustrate a user, but a driver misconduct incident could erode trust and spark legal consequences.
• At AirBnB, the worst-case scenario could be a physical injury or even death in a listed property.
In these environments, the stakes are higher than optimizing user convenience or increasing profit margins. Companies like these are laser-focused on minimizing risks while maximizing benefits, and they need product managers who can do the same.
The Core Question: “What Is the Worst That Can Happen?”
Many product interviews at these companies start by asking candidates to think deeply about risks:
“What are the worst things that could happen in this situation?”
“What are the major pain points or risks with this product?”
These aren’t idle questions. They’re testing your ability to:
Identify potential high-stakes risks.
Prioritize those risks.
Propose solutions that address the most critical issues.
This framework of thinking, often referred to as a Product Prioritization question, is central to many of their interviews.
Breaking Down the Product Prioritization Question
Let’s walk through how to approach this type of question:
1. Start with Worst-Case Scenarios
Begin by brainstorming everything that could go wrong with the product or feature in question. Don’t filter yourself at this stage—cast a wide net and think expansively about potential failures.
For example:
• For DoorDash: Food arrives cold, drivers fail to follow safety standards, or fraudulent activity disrupts the platform, dasher steals your food.
• For Uber: Rides are canceled frequently, customer safety is compromised, or new regulatory hurdles emerge, a driver abuses you.
• For AirBnB: Guests damage property, hosts discriminate against renters, or unsafe properties are listed on the platform, the property collapses on a guest, killing them.
It could happen!
As you prepare your response, Don’t forget to structure your ideas with Triple Anchors.
2. Prioritize Risks by Impact
Once you have a list of potential risks, prioritize them based on their severity and likelihood. Think of risks in terms of:
• Impact: How bad is it if this happens?
• Frequency: How often is this likely to happen?
A strong answer highlights that high-impact risks are often the priority, even if their frequency is low. For instance, a food safety issue at DoorDash may only occur rarely, but the potential fallout is significant enough to make it a top priority.
3. Propose Solutions
Once you’ve prioritized the most critical risks, the next step is to provide actionable solutions. Be specific about how your proposed solution mitigates the risk.
For example:
• For DoorDash: Introduce tamper-proof packaging and driver training to prevent food safety issues.
• For Uber: Implement a two-step verification process for drivers and riders to ensure safety and accountability.
• For AirBnB: Mandate safety inspections and require hosts to submit proof of compliance with local regulations.
Acting with Paranoia in Your Interview
To succeed at these interviews, you need to:
1. Ask Questions: Start by clarifying the prompt to understand what the company values most—user safety, operational efficiency, or regulatory compliance.
2. Be Paranoid: Assume the worst-case scenario and be methodical in identifying risks.
3. Think Structurally: Use a prioritization framework to explain your thought process clearly. Make a strong argument.
4. Stay Realistic: Your solutions should be actionable and feasible, even if the risks seem dramatic.
Conclusion: Prepare to Think Like a High-Stakes PM
At companies like DoorDash, Uber, and AirBnB, your ability to anticipate and mitigate risks is a key marker of success. By acting with paranoia and demonstrating a structured approach to prioritizing and solving problems, you’ll show interviewers that you’re ready to thrive in high-stakes environments.
In the end, product management at these companies isn’t just about driving incremental improvements—it’s about protecting users, the brand, and the company itself from risks that could have catastrophic consequences. Show them that you’re ready to take on the challenge.
